Returns & Refunds

RETURN POLICY  

If you are not satisfied with an item that you have purchased, you may request to return the item within fifteen (15) days of delivery for a full refund of the purchased price. Returned items must be unused and in original condition to be returned – unless it is a manufacturer defect. 

Returns for the following items are not accepted:  

  • Bed linens 
  • Duvets 
  • Pillows 
  • Pillowcases 
  • Earrings 

Please note: We do not offer free returns. We may deduct the return shipping cost from your reimbursement, depending on reason for return. You as responsible for the return shipping cost for the following reasons: change of mind, ordered wrong color/size/model, etc. If your product arrives damaged or defective, we will pay for the return costs and resolve the issue. 

All international orders are FINAL SALE.

Gift Cards are FINAL SALE in-store and on-line.

 

    HOW TO REQUEST A RETURN

    Please contact us to request a return. You may:

    • Chat with us
    • Call us: (619) 273-0742
    • Email us: support@maisonlipari.zendesk.com
    • Submit a request through our contact us form

    RETURN REFUND  

    Refunds will be processed upon receiving, inspection and approval of returned item(s). Refund of the purchase price will be refunded on your original payment method. Once item(s) are inspected and approved, your reimbursement will be processed.  

    Our Process: 

    1. Returned item(s) are received and inspected by our Quality Control specialist – Please allow 5-7 business days 
    2. If returned items are approved, customer will be notified via email of the approval and credit will be then be automatically applied to your original payment method -Please allow 5-10 business days for credit to be processed by your provider. 

    Shipping and handling charges will be deducted from all refunds. The customer is responsible for any loss or damage to hardware during shipment. 

    To follow-up on the status of your return, please log into My Account and click Order History or contact us at support@maisonlipari.zendesk.com.

    EXCHANGES 

    We do not currently offer exchanges for online orders.