Returns & Refunds

ONLINE RETURNS

If you are not satisfied with an item that you have purchased, you may request to return the item within thirty (30) days of delivery for a full refund of the purchased price. Returned items must be unused and in original condition to be returned – unless it is a manufacturer defect. Items must include original tags and packaging. You’ll also need the receipt or proof of purchase.

Exceptions / non-returnable items
Certain types of items cannot be returned and are FINAL SALE, including:

  • Bed linens (duvets, pillows, pillowcases, etc.) 
  • Perishable goods (such as food, flowers, or plants)
  • Personal care goods (such as beauty products)
  • Jewellery
  • Special orders
  • Select sale items are FINAL SALE. A final sale disclaimer is displayed on applicable products.
  • All international orders are FINAL SALE.
  • Gift Cards areFINAL SALE in-store and on-line.


Please note: We do not offer free returns. We may deduct the return shipping cost from your reimbursement, depending on reason for return. You are responsible for the return shipping cost for the following reasons: change of mind, ordered wrong color/size/model, etc. If your product arrives damaged or defective, we will pay for the return costs and resolve the issue. 

 

HOW TO REQUEST A RETURN

Please contact us to request a return. You may:

  • Chat with us
  • Email us: support@maisonlipari.zendesk.com
  • Submit a request through our contact us form

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

RETURN REFUND  

Refunds will be processed upon receiving, inspection and approval of returned item(s). Refund of the purchase price will be refunded on your original payment method. Once item(s) are inspected and approved, your reimbursement will be processed.  

Our Process: 

  1. Returned item(s) are received and inspected by our Quality Control specialist – Please allow 5-7 business days
  2. If returned items are approved, customer will be notified via email of the approval and credit will be then be automatically applied to your original payment method -Please allow 5-10 business days for credit to be processed by your provider.

Shipping and handling charges will be deducted from all refunds. The customer is responsible for any loss or damage to hardware during shipment. 

To follow-up on the status of your return, please log into My Account and click Order History or contact us at support@maisonlipari.zendesk.com.

DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

EXCHANGES 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

IN-STORE RETURNS

If you are not satisfied with an item that you have purchased in store, you may return or exchange it in store within fourteen (14) days. Returned items must be unused and in original condition to be returned – unless it is a manufacturer defect. Items must include original tags and packaging. You’ll also need the receipt or proof of purchase.

Exceptions / non-returnable items
Certain types of items cannot be returned and are FINAL SALE, including:

  • Bed linens (duvets, pillows, pillowcases, etc.) 
  • Perishable goods (such as food, flowers, or plants)
  • Personal care goods (such as beauty products)
  • Jewellery
  • Special orders
  • Select sale items
  • Gift cards