Returns & Refunds Policy

Policy Purpose

This policy is intended to comply with applicable Canadian consumer protection legislation, including Québec’s Consumer Protection Act (CPA). Nothing in this policy limits or excludes consumer rights that cannot be waived under applicable law.

In-Store Returns

Items purchased in store may be returned or exchanged within fourteen (14) days of purchase, provided that:

Items must be unused, unworn, unwashed, and in original condition.
All original tags, packaging, accessories, and inserts must be included.
Item is not a final sale / non-returnable item
Original receipts are required.

Online Returns

Subject to the exclusions below, items purchased online may be returned within fourteen (14) days of delivery for a refund of the purchase price.

To be eligible for a return, all the following conditions must be met:
Items must be unused, unworn, unwashed, and in original condition.
All original tags, packaging, accessories, and inserts must be included.
Order confirmation email is required.
Item is not a final sale / non-returnable item
The return must be requested and authorized in advance. Please email us at support@maisonlipari.zendesk.com.

Returns that do not meet these requirements may be refused or handled in accordance with the “Non-Compliance with Return Policy” section below.

Final Sale / Non-Returnable Items (Online & In-Store)

The following items are FINAL SALE and are not eligible for return, exchange, or refund, whether purchased online or in store, except where required by applicable law:

Food, consumables, and all perishable goods
Bed linens, including but not limited to duvets, pillows, pillowcases, and inserts
Towels
Bathrobes
Personal care and beauty products
Earrings and pierced jewellery
All soaps, soap bars, body wash, shampoo, detergent
Mattresses
Furniture
Special orders
Custom items
Select sale or discounted items
All international orders
Gift cards (in-store and online)
Opened electric appliances (learn more)

Final sale items remain subject to statutory rights related to defective, unsafe, or misrepresented goods.

Defective, Damaged, or Incorrect Items (Online & In-Store)

Orders must be inspected immediately upon delivery (online orders) or at the time of purchase (in-store purchases).

Any claims for defective, damaged, or incorrect items must be reported within five (5) calendar days of delivery or purchase.

Claims reported after this period may be denied.

We may request photographic evidence and reserve the right to assess whether an item qualifies as defective or damaged in accordance with applicable law.

Where a defect or error is confirmed, we will provide a repair, replacement, or refund, as required by law.

Non-Compliance with Return Policy (Online & In-Store)

If a return does not comply with this policy, including but not limited to unauthorized returns, returns outside the permitted timeframe, items showing signs of use, missing components, or final sale items, we reserve the right, to the extent permitted by law, to take one or more of the following actions at our discretion:

Retain the returned item without issuing a refund.
Issue a partial refund based on the condition of the returned item, including missing components, hygiene issues, or damage.
Retain the purchase amount and return the item to the customer at the customer’s expense.
Refuse the return entirely and return the item to the customer at the customer’s expense.

No refunds will be issued until any applicable return shipping, handling, or reshipment fees have been paid in full by the customer.

Refunds (Online & In-Store)

Refunds are issued only after returned items are received, inspected, and approved. Refunds will be made to the original payment method.

In store:

Returned item(s) will be received and inspected by our retail staff
If approved, a refund will be issued to the original method of payment.
Financial institutions may require 5–10 business days to post the credit.

Online orders:

Returned item(s) are received and inspected by our Quality Control team — please allow 5–7 business days.
If approved, the customer will be notified by email and the refund will be issued to the original method of payment.
Financial institutions may require 5–10 business days to post the credit.
Shipping and handling charges are non-refundable.
Customers are responsible for any loss or damage to items during the return shipment.

Electric Appliances (Online & In-Store)

Electric appliances that have been opened and/or used are final sale and are not eligible for return, exchange, or refund, except where required under Québec’s Consumer Protection Act.

Electric appliances that are unused and in their original, unopened packaging remain eligible for return in accordance with this policy.

Any issues relating to electric appliances, including defects, malfunctions, repairs, or warranty claims, must be handled directly with the manufacturer, in accordance with the manufacturer’s warranty and the applicable provisions of the Consumer Protection Act (Québec).

Nothing in this policy limits or excludes the consumer’s legal warranty (including the warranty of quality) or any rights that cannot be waived under Québec law.

How to Request a Return (Online)

All returns must be requested and authorized in advance.

To request a return, please contact us via:

Email at support@maisonlipari.zendesk.com
Our Contact Us form

If your return request is approved, we will provide a return authorization, a return shipping label (where applicable), and instructions on how and where to send your package.

Items returned without prior authorization will not be accepted or processed.

In-Store Pickup – Online Orders

For online orders selected for in-store pickup, customers have fourteen (14) days from the date they are notified that the order is ready for pickup to collect their purchase in store.

If the order is not picked up within this fourteen (14) day period, we reserve the right to cancel the pickup, return the item(s) to inventory, and transfer the purchase amount as an in-store credit, subject to applicable consumer protection laws. The in-store credit will be issued to the customer. No cash refund will be issued for uncollected in-store pickup orders, except where required by law.

Nothing in this section limits or excludes any rights that cannot be waived under Québec’s Consumer Protection Act.

Exchanges (Online Orders)

We do not offer direct exchanges for online orders.

The fastest way to receive a different item is to return the original item in accordance with our return policy and place a new order separately.

Chargebacks & Payment Disputes

By completing a purchase, customers acknowledge and agree to this policy.

We reserve the right to contest chargebacks or payment disputes that do not comply with our policies and to submit supporting documentation to payment processors.

Excessive or Abusive Returns

We reserve the right to limit, suspend, or refuse returns from customers who demonstrate excessive or abusive return behaviour, to the extent permitted by law.

Health & Safety Exceptions

For health and safety reasons, items that have been opened, used, worn, washed, or otherwise compromised may not be eligible for return or refund, except where required by law.

Governing Law

This policy is governed by the laws of the province in which the purchase is made and applicable to Canadian federal laws.

Statutory Rights

This policy does not affect your statutory rights under applicable provincial or federal consumer protection laws.

Office de la protection du consommateur (OPC)

Québec consumers may contact the Office de la protection du consommateur at www.opc.gouv.qc.ca.

Distance Sales Disclosure (Québec)

For Québec residents, distance sales are governed by the Consumer Protection Act. Mandatory disclosures, including total price, applicable taxes, shipping fees, delivery timelines, and cancellation rights, are provided prior to checkout or on our website.