FAQs

WHERE ARE YOU LOCATED?

Maison Lipari Decarie

8150 Decarie, Blvd

Montreal, Quebec, H4P 2S8

T: (514) 253-1515

Maison Lipari Saint-Leonard

6390 R. Jean-Talon

Sainte-Leonard, Quebec, H1S 1M8

T: (514) 253-1515

WHAT ARE YOUR STORE HOURS?

Both locations are open Monday – Saturday from 9am – 5pm

We are closed on Sunday

WHO CAN I CONTACT IF MY QUESTIONS HAVE NOT BEEN ANSWERED IN THE FAQ SECTION?

For web inquires, please contact service@maisonlipari.ca

For Gift registries, please contact registry@maisonlipari.ca

For in-store inquiries, please reach out via phone at (514) 253-1515

I WOULD LIKE TO WORK AT MAISON LIPARI. WHERE CAN I APPLY?

Check out our careers page for open positions! We are always looking to grow our team.

I AM HOSTING A BIG EVENT AND WOULD LIKE TO GET PERSONALIZED GIFTS MADE FOR MY GUESTS. IS IT POSSIBLE?

Absolutely! We would love to help you choose beautiful gifts for your guests. Feel free to contact us via phone or email.

WHAT IS THE TYPICAL RESPONSE TIME FOR A CUSTOMER INQUIERY?

We try to respond to inquiries within 1 business day.

I ORDERED A PRODUCT TODAY AND REQUESTED "IN-STORE PICKUP". CAN I COME AND GET IT NOW?

We wish it were that easy! Please wait until you receive a notification email from us that your product is ready for pickup before travelling to one of our stores.

I ENTERED THE WRONG BILLING/SHIPPING ADDRESS IN MY ORDER.

If you have entered the wrong billing or shipping address to your order, please contact us at service@maisonlipari.ca and one of our team members will amend it for you.

WHERE IS MY ORDER?

We're sorry your order hasn't shipped yet. We're getting it to you as quickly as we can!

We are a small team, so shipping orders takes a bit of time. We try and let our clients know when we are facing delays. If you have not heard from us in over 7 business days please reach out to service@maisonlipari.ca

Is my Maison Lipari purchase covered under a warranty?

Currently, we do not have a warranty in place at Maison Lipari, however some of our vendors do. Feel free to contact us if you have trouble finding the warranty associated to your item.

How do I retrieve an order after payment?

You can view your recent orders by visiting your account on our website and selecting "My Orders" from the column on the left.

I have lost my order e-mail. How can I retrieve it?

All the details concerning any order you have placed can always be viewed on the Your Account page on our website. If you have further questions or concerns, reach out to our customer service representatives via phone or e-mail and they will be happy to provide you with any information you need.

Do you price match?

We can price match from time to time, presuming that we get permission from our vendor to do so.

To proceed with a price match, please send the URL and a photo of the website (showing the product you would like to price match and the price listed) to service@maisonlipari.ca. Our customer service team will help you with the rest!

I recently placed an order before your sale, will you honor sale prices?

We unfortunately cannot honor sales for orders made outside the sale period, as we get permission from our vendors to decrease prices when we have sales.

Do you offer coupon codes?

Unfortunately we do not offer coupon codes on our website. If you have received a coupon code from a third party website, it is not applicable for use on our website.

How do I sign up to the Maison Lipari newsletter?

On the bottom of every page on our website, there is a "Join the Lipari Family" box where you can type in your e-mail. Please check your inbox or junk email to confirm your email address to be a subscribed member.

Why do your emails always end up in my Junk folder and how do I fix it?

Depending on your e-mail provider, our e-mails may unfortunately end up in your Junk folder. To get us out of there, you can click "Not Junk", usually at the top of the e-mail. That should do it!

How can I unsubscribe from e-mails?

On every newsletter we send out, there is an "Unsubscribe" button on the bottom. If you click that, it will unsubscribe you! And if you are having any additional problems, please feel free to contact us.

I placed my order for a Gift Registry and forgot to include a Gift Note. Is it too late?

How do I use my Contribution Registry balance on the website?

Please contact our Gift Registry department for any inquiries at registry@maisonlipari.ca

Do I need to make an appointment to meet with a member of the Registry staff?

You do not have to make an appointment to meet with our Registry staff, but we do ultimately suggest you let them know when you would like to come! That way, they can make sure to give you their undivided attention.

I need help with accessing my gift registry. Who can I contact?

Please contact our Gift Registry department for any inquiries at registry@maisonlipari.ca

I can't find the gift registry I'm looking for! What do I do?

Please contact our Gift Registry department for any inquiries at registry@maisonlipari.ca

Product

Do your prices include sales tax?

Our products do not include sales tax. It will be added upon checkout based on your postal code.

Are all of your products that are online available in-store and vice-versa?

No. Our in-store selection is very different from our online selection. Even from store to store, the selection can be quite different!

Do you carry replacement parts for products?

We do not carry replacement parts for products, however we can inquire with our suppliers. Maison Lipari does not do any repairs. Customers can also reach out to our suppliers directly for further information.